FAQ

Leather Characteristics
All Ora Delphine items are designed and made of genuine quality leather.  As leather is a natural material, it will change its look and feel over time with use.  Differences in colors, marks and grain are characteristics of the material, which makes each item special and unique.

 

   
How do I take care of my Ora Delphine hand bag?
Treat your Ora Delphine item with love and avoid heat, sunlight, humidity and moisture.  When not in use, keep it protected in the provided dust bag.  To clean, please wipe gently with a soft cloth.

 

   
Return Policy

 

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

 

We will gladly accept returns and exchanges within 7 days of delivery.  Item(s) must be in original condition with tags attached.  The recipient will be fully responsible for all shipping charges and documentation needed to return the product.  Please use a traceable carrier, and insure your package for the full value of the return merchandise.  We are not responsible for return packages lost en route. We cannot accept C.O.D. Keep the Return Tracking Number for your package to monitor the delivery status.  Please allow 1-2 weeks for your refund or exchange to be processed.  Thank you for understanding.